Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Shipping & Delivery
- Featherhead® is pleased to offer shipping services for Canada, United States & International. Featherhead® shipping department uses the only best shipping services for it’s customers. We mostly use Canada Post for most of our shipments. For some regions we also use FedEx & U.P.S service. Please see the delivery chart carefully for transit times. Orders are only shipped from Monday thru Friday. We do not ship items on Saturday, Sunday & Holidays. If you need assistance, please call us 24/7 line 1-855-FTHRHD1 / International 1-905-581-8201 or email us at shipping@shopfeatherhead.com
Canada Post – Lettermail Within Canada -
Regular delivery: $4.99 – 5 to 7 business days
Registered Delivery: $8.99 – 3 to 5 business days
Expedite Parcel: $16.99 – 2 business days
Canada Post – Lettermail Within United StatesRegular delivery: $6.99 – 5 to 7 business days
Registered Delivery: $11.99 – 3 to 5 business days
Expedite Parcel: $19.99 – 2 business daysCanada Post - International
Regular delivery: $15.99 – 5 to 7 business days
Expedite Parcel: $ 25 – 2-3 business days - Privacy & Security
- To read privacy & secruity, please click here
- Returns & Replacements
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Featherhead® always takes care of their customer and strive for 100% customer satisfaction. If you are not satisfied with your purchase, simply return the item(s) in their original condition within 30 days for a full refund or exchange. *
Laundered merchandise showing visible signs of wear are not returnable.
Unfortunately, we cannot refund original delivery and handling fees. If you believe you have received a defective item, please email us or call us.
Please send returns/exchanges to:
Email: returns@shopfeatherhead.com
ATTN: Returns and Exchange
Featherhead® | Scrubs & More
5137 Tomken Road
Mississauga, Ontario - L4W 1P1
Canada
Phone: 1-855-FTHRHD1/905-581-8201 between Monday to Friday, 10am – 5pm E.S.TIn order for us to process your return/exchange as quickly as possible, be sure to include a copy of the invoice and tags attached with the garments. If tags are not attached as it was first sent, there will be no return refunded. Please allow 2-3 weeks for processing.
Please note: If you have paid by CREDIT CARD or PAYPAL for a return, your account will be refunded as soon as we received the garment(s). Credit card companies often take several weeks to credit the return back to your account, so please make sure to give sufficient time for this process.
If you need assistance with your return or exchange, Customer Service is available Monday - Friday, 10am - 5pm EST
Call: 1-855-FTHRHD/ International1-905-581-8201 - Ordering
- Can I order catalog items online without going all the way through your site?
A: Yes. Go to the section “Search”, enter the product number on the catalog and order it.
Q: When can I expect to receive my order?
A: Orders for most in-stock items placed Sunday through Thursday by 1pm EST will be shipped within 24 hours. Delivery time will depend on the shipping method you choose as well as the location you are shipping to. Our warehouse ships Monday through Friday excluding holidays. There is no delivery on Saturday or Sunday when 2nd day or overnight shipping is selected.
Q: How can I tell if my Internet order has been received?
A: You will receive an email confirmation immediately upon placing your order. This email will detail your order, update you with stock information on the items you ordered, and supply you with an order confirmation number so that you may check the status of your order on this web site.
Q: How do I know if my order has been shipped?
A: You will receive an email the day we ship your order. This email will detail your order and give you tracking information (when applicable) so that you may track your order with the shipper directly.
Q: How do I check the status of my order?
A: Refer to the order number on your confirmation email and go to the My Account section of this site (you must log in to use this feature). Once Logged in, click the “My Orders” you will see a list of order numbers. Click the order number for the order you wish to review. You can see if any items are back-ordered and whether or not your order has been shipped. If your order has been shipped, and a tracking number is available, you will see a link next to "Tracking Number" for that order.
Q: How do I make a change to an order I have already placed?
A: Due to the speed with which we process your Internet order, we cannot at this time offer the ability to change an order that has been placed.
Q: What do you charge for shipping?
A: The shipping charge depends on the value of your order and the delivery method you choose. Please refer to the Customer Service section for rates.
Q: Can I specify separate billing and shipping addresses?
A: After filling out the billing information section during the check out process, click "Ship to Different Address" and enter your shipping information.
Q: Do you accept orders from all over the world?
A: Yes, we accept orders form all over the world. - Payment, Pricing & Promotions
- Q: What forms of payment do you accept?
A: We accept VISA, MasterCard, and American Express credit cards as well as PayPal
Q: Do you charge sales tax?
A: Yes, but only on orders placed from Ontario, Canada. Tax is 13% on items.
Q: Why is an item I ordered on back-order when I only just received your catalog?
A: We apologize for the inconvenience and frustration back-orders may cause you. Unfortunately, it is not possible to determine exactly how popular items will be in our catalog. We may temporarily sell out of an item, but continue to carry it in future catalogs, thus creating a back-order situation. We determine our back-order dates by conferring with our internal production department and our suppliers to establish an approximate due date for delivery on each back-ordered item.
Q: When will my credit card be charged when I've ordered an item that is on back-order?
A: Your credit card will only be charged when the back-ordered item ships. There is no additional charge for shipping. - Viewing Orders
- Refer to the order number on your confirmation email and go to the My Account section of this site (you must log in to use this feature). Once Logged in, click the “My Orders” you will see a list of order numbers. Click the order number for the order you wish to review. You can see if any items are back-ordered and whether or not your order has been shipped. If your order has been shipped, and a tracking number is available, you will see a link next to "Tracking Number" for that order.
